Free Delivery for orders S$100 and above. If your order is below $100, there will be a delivery charge of S$10 which will be added to your order at the time of check out. 

For Sentosa and Jurong island, you will be charged a delivery fee of S$20 for orders below $100.

At this time, we only ship within Singapore.

Pet Master strongly advise customers to check the products received at the time of delivery to avoid any possible disputes. We apologise that refunds cannot be issued during delivery.

Products can only be exchanged under the following circumstances:

• The Product was delivered in a damaged condition or has passed its expiry date.
• The Product has a manufacturer defect.
• The wrong Product was delivered.

Please contact Pet Master within 7 days from the date of delivery for all exchange requests by emailing hello@petmaster.com.sg or calling 6565 6866.

If there are no replacements for the Product, the amount that the Product was purchased at will be refunded. 

You may cancel or amend only if we have not processed your order. Send an email to hello@petmaster.com.sg with subject header “Order Cancellation” or “Order Amendment”. Please include your Order ID in your email message. We will do our best to cancel/amend your order on time.

If the new amount total is less than the original, there will not be any refund. For any additional costs after amendments, customer can choose either bank transfer before delivery or cash on delivery.

We can help you reset your password. Send an email to hello@petmaster.com.sg with subject header “Reset Password” and we will do our best to reset as soon as possible.

Orders will be scheduled for delivery within 5 working days from the date of purchase. Our delivery hours are from 1pm - 8pm.

At the moment, Pet Master only delivers within Singapore.

We will continue to adopt safety measures by practicing contactless delivery; your orders will be placed by your door.

For enquiries, please email hello@petmaster.com.sg .