FREE Daily Shipping in Singapore with $100 minimum spending.

Free Delivery for orders S$100 and above. If your order is below $100, there will be a delivery charge of S$10 which will be added to your order at the time of check out. 

For Sentosa and Jurong island, you will be charged a delivery fee of S$20 for orders below $100.

At this time, we only ship within Singapore.

Yes, we deliver every day of the week.
Delivery must be acknowledged by the recipient on Pet Master’s delivery invoice. In the event of unsuccessful delivery, Pet Master reserves the right to charge a re-delivery fee of S$10.
Please email us at hello@petmaster.com.sg with your Order ID and we will be happy to assist you.
Yes, you can! When your order is placed, we will process your order and inform you when it is ready for collection. Orders via self collection will be prepared the next working day. We will send you a text when your order is ready for collection.
Pet Master uses PayPal, an online payment service which supports Visa, AMEX, and MasterCard. PayPal offers a fast, safe and easy mode of payment without disclosing your credit/debit card information to us.

Pet Master strongly advise customers to check the products received at the time of delivery to avoid any possible disputes. We apologise that refunds cannot be issued during delivery.

Products can only be exchanged under the following circumstances:

  • The Product was delivered in a damaged condition or has passed its expiry date.
  • The Product has a manufacturer defect.
  • The wrong Product was delivered.

Please contact Pet Master within 7 days from the date of delivery for all exchange requests by emailing hello@petmaster.com.sg or calling 6565 6866.

If there are no replacements for the Product, the amount that the Product was purchased at will be refunded. 

In the event that a product ordered is unavailable at the time of order, Pet Master will seek Customer's consent to substitute it with a similar product. The final purchase amount will then be adjusted accordingly for any price difference. However, in the event that no substitution is available, Pet Master will credit accordingly.

You may cancel or amend only if we have not processed your order. Send an email to hello@petmaster.com.sg with subject header “Order Cancellation” or “Order Amendment”. Please include your Order ID in your email message. We will do our best to cancel/amend your order on time.

If the new amount total is less than the original, there will not be any refund. For any additional costs after amendments, customer can choose either bank transfer before delivery or cash on delivery.


We can help you reset your password. Send an email to hello@petmaster.com.sg with subject header “Reset Password” and we will do our best to reset as soon as possible.

Orders will be scheduled for delivery within 5 working days from the date of purchase. Our delivery hours are from 1pm - 8pm.

At the moment, Pet Master only delivers to Singapore.

We will continue to adopt safety measures by practicing contactless delivery; your orders will be placed by your door.

For enquiries, please email hello@petmaster.com.sg .