FREE DELIVERY for orders from $35.

Yes, we deliver every day of the week.
Delivery must be acknowledged by the recipient on Pet Master’s delivery invoice. In the event of unsuccessful delivery, Pet Master reserves the right to charge a re-delivery fee of S$10.
Please email us at hello@petmaster.com.sg with your Order ID and we will be happy to assist you.
Yes, you can! When your order is placed, we will process your order and inform you when it is ready for collection. Orders via self collection will be prepared the next working day. We will send you a text when your order is ready for collection.

We aim to deliver all orders within 5 days. 

Orders that are received on Friday, Saturday, Sunday or Public Holiday will be scheduled for delivery on the next earliest available business day.

If we expect delivery to take longer than the usual 5 days due to unforeseen circumstances, we’ll notify you via your mobile phone. Kindly provide a reachable mobile number when you place your order.

For orders from $35, we’ll do FREE delivery!

For orders below $35, we’ll only charge a flat fee of $10 (except for Sentosa and Jurong Island).

For Sentosa and Jurong Island:
For orders over $200, we’ll do FREE delivery!
For orders below $200, we’ll charge a $25 flat rate for your order.

Staircase Delivery:

Please note that an additional fee of $5 per floor will apply if there is no lift access at the delivery address from 3rd floor onwards. This service is applicable up to the 5th floor only. Please pay the fee directly to the delivery crew.

At this time, we only deliver within Singapore except for Changi Airport. We do not deliver to Changi Airport.

Nope! If you're not home, our drivers will leave it at your door or with your door man. If you prefer other arrangements, kindly leave us a note when you check out your cart.