FREE DELIVERY for orders from $35.

Can I return or exchange my item?

Pet Master strongly advise customers to check the products received at the time of delivery to avoid any possible disputes. We apologise that refunds cannot be issued during delivery.

Products can only be exchanged under the following circumstances:

  • The Product was delivered in a damaged condition or has passed its expiry date.
  • The Product has a manufacturer defect.
  • The wrong Product was delivered.

Please contact Pet Master within 7 days from the date of delivery for all exchange requests by emailing hello@petmaster.com.sg or calling 6565 6866.

If there are no replacements for the Product, the amount that the Product was purchased at will be refunded. 

Will I get refund if the item is out of stock?
In the event that a product ordered is unavailable at the time of order, Pet Master will seek Customer's consent to substitute it with a similar product. The final purchase amount will then be adjusted accordingly for any price difference. However, in the event that no substitution is available, Pet Master will credit accordingly.

Can I amend or cancel my orders?

You may cancel or amend only if we have not processed your order. Send an email to hello@petmaster.com.sg with subject header “Order Cancellation” or “Order Amendment”. Please include your Order ID in your email message. We will do our best to cancel/amend your order on time.

If the new amount total is less than the original, there will not be any refund. For any additional costs after amendments, customer can choose either bank transfer before delivery or cash on delivery.